UMSHADO Wedding Planner

Effective 21 September 2026

Privacy Notice

This notice explains how Tech Xolutions handles personal information when you use the UMSHADO Wedding Planner.

1. Who is responsible for your information

UMSHADO is operated by Tech Xolutions. Questions or privacy requests may be sent to support@techxolutions.com.

2. Information we collect

We collect account details such as your name, email address, phone number and password in protected form. The service also stores the wedding details, budgets, quotation figures, vendor information, photographs and stakeholder invitations that users choose to add.

For payments, we record the amount, status and transaction references needed to request and reconcile MoMo payments. We do not store a user's MoMo PIN. We also keep limited technical activity records, such as requested pages, response status, browser type, device type and a random session reference, to identify faults and improve this new service.

3. How private wedding information is handled

Your wedding information is intended to be visible only to you and the stakeholders who have been authorised to join your wedding project. However, UMSHADO is not an end-to-end encrypted service.

  1. Tech Xolutions does not routinely open or review users’ budgets, quotation figures, photographs or private wedding information.
  2. We do not sell wedding information or use it for advertising.
  3. Access is limited to authorised personnel.
  4. Access may occur only when reasonably necessary to provide support requested by a user, investigate a security or payment problem, maintain the service, comply with the law or protect users and the platform.
  5. Administrative access should be logged and reviewed.
  6. Employees and contractors with access must keep the information confidential.

4. Information visible to wedding your stakeholders

People who join a wedding project through an authorised invitation can see the shared wedding details, budget items, quotations, selected amounts, reports, team activity and couple photograph for that project. Only invite people you trust. A stakeholder cannot see a different wedding project unless separately invited to it.

5. Why we use information

We use information to create and secure accounts, provide shared wedding-planning features, process and confirm payments, provide support, prevent abuse, investigate errors and meet legal obligations. We process this information to perform the service requested by users, for legitimate service and security needs, and where the law requires it.

6. Service providers and disclosures

Information may be processed by hosting, communications, artificial-intelligence and payment providers only as needed to operate UMSHADO. MoMo payment details are sent to MojaPOS and the relevant payment network to process a request. We may also disclose information when legally required or when necessary to protect users, Tech Xolutions or the service.

7. UMSHADO Planning Assistant

When you choose to use the Planning Assistant, your message and the limited wedding-project information needed to answer it may be sent securely to OpenAI for processing. Do not enter passwords, MoMo PINs, card details, invitation tokens or other secrets in the assistant.

UMSHADO requests that assistant responses are not stored as application state by OpenAI and does not keep a server-side copy of the chat. OpenAI may retain limited API content for up to 30 days for abuse and security monitoring under its API data controls, unless different approved retention controls apply. OpenAI states that API content is not used to train its models by default. Couple photographs are not sent to the assistant in this MVP.

The assistant may prepare a project change, but UMSHADO displays a separate confirmation before saving it. Assistant responses can contain mistakes, so users must check important figures and decisions.

8. Retention

Account and wedding information is kept while the account or project remains active. When an account is deleted, private wedding content and direct account identifiers are deleted or anonymised. Minimal transaction records may be retained where reasonably needed for accounting, disputes, fraud prevention or legal obligations. Operational visit analytics, payment diagnostic logs and expired unpaid invitations are retained for no longer than 90 days under the service's scheduled cleanup process, unless a security investigation or legal duty requires longer retention.

9. Your choices and rights

You may correct your account details, download a copy of your account and wedding information, or request account deletion from the Account page. You may also contact us to ask about access, correction, deletion or another privacy concern. Some transaction records may be retained where the law or a legitimate dispute requires them.

10. Security

We use access controls, protected passwords, secure browser cookies, encrypted HTTPS connections, private photograph delivery and security monitoring. No internet service can promise absolute security, so users should use a strong password, protect invite links and report suspected misuse promptly.

11. Changes to this notice

We may update this notice when the service or legal requirements change. Material changes will be clearly communicated and, where appropriate, users will be asked to acknowledge the updated notice.

Contact

Tech Xolutions
Corner of Mbhabha & Du Toit streets, Lomalanga building, Manzini
Privacy email: support@techxolutions.com

Support